1. About these terms
This website is operated by Miko Tiramisu, ABN 99 656 316 356, on the Sunshine Coast, Queensland, Australia. “Miko”, “we”, “us” and “our” refer to Miko Tiramisu.
These terms apply to your use of mikotiramisu.com and orders placed through it. Please read them before ordering. By placing an order, you agree to these terms. Our Privacy Policy explains how we handle personal information.
2. Using our website
Please provide accurate contact and delivery details and use a payment method you are authorised to use. Do not misuse the website, interfere with its security or operation, attempt to access private records, or submit fraudulent orders.
If you notice an error in your details or have trouble checking out, contact us before trying again. Keep your order reference and payment receipt so we can help.
3. Orders & payment
Our tiramisu is made in small batches. Available flavours, prices, dates, order cutoffs and delivery charges are shown in the website’s ordering flow. Prices are in Australian dollars (AUD). Review the items, fulfilment details and final total before paying.
Payment takes place on Square’s hosted checkout. Starting checkout does not by itself confirm payment. Check your Square receipt and the payment status shown when you return to our website. If the result is unclear, contact us before paying again.
If we cannot fulfil a paid order, we will contact you to arrange an alternative you agree to or a refund for the items and any delivery service we cannot supply. We will not substitute a flavour without your agreement.
4. Delivery & collection
Delivery is available only for eligible addresses and open dates shown at checkout. The delivery page explains our current area, minimum order and delivery fees. Any collection option must be available in the ordering flow before it can be selected.
A selected delivery period is a preference, not a guaranteed appointment. Current deliveries run between 9am and 3pm on your selected date, in Sunshine Coast time. Please provide a complete address and a phone number we can use about your delivery.
If your address changes, you will be unavailable or a delivery is missed, contact us promptly so we can discuss the next steps. Any additional arrangement or charge will be discussed with you before you agree to it.
5. Ingredients, allergies & care
Contact us before ordering for current ingredient and allergen information for your chosen flavour. Our tiramisu contains eggs. Do not assume a product is suitable for an allergy or dietary requirement based only on its name, photo or short description.
Our products are perishable. Follow the storage, refrigeration and use-by instructions supplied with your order. If those instructions are missing or unclear, contact us before consuming the product.
6. Order changes, cancellations & refunds
To request a change or cancellation, email contact@mikotiramisu.com as soon as possible with your order reference. Changes depend on preparation progress and availability. A request is not confirmed until we respond.
For a change of mind, contact us to discuss whether a cancellation or refund is possible. This does not limit any right to a remedy under Australian Consumer Law.
If an order is incorrect, damaged, unsafe or otherwise not as reasonably expected, contact us with the order details and a description of the problem. Photos can help where practical. We will assess the issue and provide the remedy required by law.
7. Your consumer rights
Our goods and services come with consumer guarantees under Australian Consumer Law that cannot be excluded. Nothing in these terms removes or limits those guarantees or any other rights or remedies that cannot lawfully be excluded.
You may be entitled to a refund, replacement or other remedy, including compensation where the law provides it. Read more about consumer rights and guarantees from the ACCC.
8. Website content & external links
Miko’s branding, photographs and original website content belong to us or are used with permission. You may view and share links to our website for personal use. Please ask before reproducing our content commercially, unless the law permits your use.
We aim to keep the website accurate and available, but occasional errors or interruptions can happen. If an error affects an existing order, we will contact you to resolve it. Links to Square, Instagram and other external services lead to services with their own terms and privacy practices.
9. Updates & contact
We may update these terms by publishing a revised version with a new date. The terms shown when you place an order apply to that order; later changes do not retrospectively change it.
These terms are governed by the laws of Queensland and Australia, subject to any mandatory consumer protections that apply to you.
For questions about these terms or an order, email contact@mikotiramisu.com.
